Frequently asked questions
Straight answers to what teams ask us before, during and after they hand us their servers. Can’t find yours? Ask in the chat and an engineer replies.
Getting started
Request the free audit, call, or start a chat. We review your server, recommend the right plan (or a one-time fix) and can take over monitoring the same week. No complex paperwork.
A full check of updates, security posture, disk and memory trends, backups and SSL status, delivered as a plain-English report within 24 hours. No card, no follow-up pressure.
Access to the server (SSH, or your control panel) and a short description of what runs on it and what’s worrying you. We document everything else ourselves.
No. Plans roll monthly with no minimum term. Annual billing is optional and saves 10%.
Response & support
It depends on your plan: 4 hours on Starter, 1 hour on Premium and 15 minutes on Enterprise, 24/7/365 including holidays. A real server-down emergency is escalated as P1 on every plan. New enquiries get a reply within 4 hours.
Yes. Every plan, including Starter, has genuine 24/7 monitoring and support, weekends and holidays included. Plans differ in response time, not in availability.
Call +1 361 304 4309 (24/7) or WhatsApp +91 76769 02281, or send the form with “Emergency — server down” selected. It is escalated as P1 to the on-call engineer.
Phone, WhatsApp, email, the live chat on this site, or tickets. On Enterprise you also get a dedicated account engineer and a direct line.
No. Routine maintenance happens in agreed windows, every change is explained in plain language, and nothing risky ships without your sign-off.
Pricing & billing
Starter is $49/mo and Premium $119/mo, both per server. Enterprise is a custom quote for multiple servers or complex setups, with a 15-minute SLA.
Yes. One-time jobs start at $35. You describe the issue, we quote before touching anything, and nothing is billed without your approval.
No setup fees, no hidden charges and no emergency call-out fees. The only extra charges are one-time jobs you approve in advance.
Yes. Monthly plans cancel with one email, effective at the end of the billing period. We hand over clean documentation so whoever comes next starts from a good place.
Yes. Plans are billed in USD, and Indian clients can request INR invoices with GST, or use our India site for rupee pricing and online payment.
Starter and Premium are priced per server. For several servers, Enterprise multi-server pricing is usually much better value, so ask us for a quote.
Technical
cPanel, Plesk, DirectAdmin, CloudPanel and plain Linux (Ubuntu, Debian, AlmaLinux, Rocky, CentOS). Cloud-wise: AWS, GCP, Azure, DigitalOcean, Hetzner, Vultr and Linode.
Key-based SSH only, from documented IPs, with every session logged and shared with you on request. We can work through your bastion or a restricted user: your policy, our compliance.
Yes: malware and backdoor removal, blacklist clean-up and hardening so the same hole can’t be used again. Server down or actively hacked? Treat it as an emergency and call us.
Yes. On Premium and above we test restores, because a backup nobody has restored is only a hope.
Yes, with zero-downtime moves between hosts, panels and clouds: full inventory first, the old server kept as a fallback, DNS switched in a quiet window.