By subscribing to the server management services offered by Anytime Server Support (“we”, “us” or “our”), you (“client”, “user” or “subscriber”) agree to the following terms. Please read them carefully.
1. Service scope
- We provide server management, monitoring, security and support services based on the plan you select.
- Services may include, but are not limited to, server configuration, performance optimisation, patch management and issue resolution.
- Work outside your plan is quoted in advance and billed separately only after your approval.
2. Billing and payment
- Plans are billed monthly or annually, in USD. INR invoicing with GST is available on request.
- Payment is due in advance. Non-payment may lead to suspension or termination of services.
- Prices may change with at least 14 days’ prior notice.
3. Support response time
- Support coverage is 24/7 on every plan, including weekends and public holidays.
- First-response times depend on your plan: 4 hours on Starter, 1 hour on Premium and 15 minutes on Enterprise, or as set in your custom SLA.
- A server-down emergency is escalated as priority 1 on every plan.
4. Your responsibilities
- You agree to provide accurate server access credentials and any documentation needed to deliver the service.
- You are responsible for the legality and integrity of the data hosted on your servers.
5. Service availability
We aim for 99.9% uptime on the servers we manage, but we cannot guarantee uninterrupted service where causes are beyond our control (for example hosting provider or third-party outages).
6. Data privacy
Access credentials and data you share with us are kept confidential. We follow strict security practices and never share your information with third parties unless required by law. See our Privacy Policy.
7. Termination
- You may cancel your subscription at any time, effective at the end of the current billing period. No refunds are given for the unused part of a billing period.
- We may terminate services for abuse, non-payment or breach of these terms or our Acceptable Use Policy.
8. Limitation of liability
We are not liable for direct or indirect damages, data loss or business interruption resulting from server failures, cyberattacks or misconfiguration, except in cases of proven negligence.
9. Changes to these terms
We may update these terms from time to time. Continued use of our services after changes means you accept the revised terms.
10. Governing law
These terms are governed by and interpreted in accordance with the laws of India, with courts at Mangaluru, Karnataka.