Anytime Server Support is committed to protecting the privacy and personal data of our customers in line with the General Data Protection Regulation (EU) 2016/679 (GDPR). This statement explains how we collect, use, store and protect your data, and your rights under the GDPR.
1. Lawful basis for processing
- Consent: when you give us clear permission (e.g. newsletter sign-up)
- Contract: to deliver our services and meet our obligations to you
- Legal obligation: where required by law or regulation
- Legitimate interest: to answer enquiries, improve our services, keep them secure, and for marketing with an opt-out
2. Personal data we collect
- Name, email address and phone number
- Company and billing details
- IP address and approximate location
- Usage data such as pages viewed, support requests and subscription history
We do not collect sensitive personal data (e.g. health, religious or political information).
3. Your rights
- Access your personal data
- Correct or update it
- Request deletion (right to be forgotten)
- Restrict or object to processing
- Data portability (receive a copy of your data)
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, email [email protected].
4. Security and retention
We protect data with encryption, access controls, firewalls and regular audits. Data is kept only as long as necessary for the purpose it was collected for, then securely deleted or anonymised.
5. Transfers outside the EU
Our team is based in India, and some service providers we use may store data outside the EU. Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses and data processing agreements.
6. Consent and opt-in
We use explicit opt-in for marketing communications. You can withdraw consent at any time via the unsubscribe link or by contacting us.
7. Third-party processors
We share data only with processors essential to our services, under agreements that meet GDPR requirements. Examples include our network and security provider (Cloudflare), email service providers, payment processors and, if enabled, analytics providers.
8. Data breach notification
If a personal data breach affects you, we will notify you and the relevant supervisory authority within 72 hours, in line with GDPR Article 33.
9. Contact
Data protection contact: [email protected]