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Reply < 4 hRemote & On-site Support
Most server problems are fixed fastest remotely, and we do that 24/7 for clients anywhere. Some jobs need hands on hardware: racks, disks, network cabling or an office setup. For those, our engineers visit sites in Karnataka.
What’s included
Secure remote access (SSH, RDP, VPN)
24/7 remote support in every plan
Full log of every action
Any cloud or physical host
On-site visits in Karnataka
Scheduled visits or urgent call-outs
Remote diagnosis before visits
Rack and server installation
Disk and hardware replacement
Network and cabling
Office IT set-ups
Hardware buying advice
Remote or on-site?
Remote supportFastest for crashes, config errors, security incidents, performance and migrations.
- Available 24/7
- Included in every plan
- Works anywhere in the world
On-site supportFor hardware, data-centre visits, new installations and staff training.
- Karnataka (Mangaluru, Bengaluru)
- Scheduled or urgent visits
- Included in Enterprise
How it works
Contact usDescribe the problem by chat, phone or ticket.
Remote diagnosisAn engineer connects securely and investigates.
Fix remotelyMost issues end here.
Visit if neededIf hands-on work is required, a visit is scheduled.
Service FAQ
Karnataka, including Mangaluru and Bengaluru. Elsewhere we support you remotely and can coordinate with your data centre’s remote-hands service.
Yes: key-based SSH, VPN or your own access tools, with every session logged.
On-site visits are part of the Enterprise plan; for other plans they’re quoted per visit.
Related services
Not sure which plan fits?
Start with the free audit. We’ll tell you honestly if you even need us.